Refund policy

Price and Payment

The price of your cake will be as set out in your order confirmation. No Vat is payable on the cakes. A 20% (of the total amount) booking fee is required for all cakes.

Please note all booking fees are non-refundable and non-transferable.

The balance must be paid in cleared monies no later than the date set out in the order confirmation by bank transfer to the account specified or cash. Late payments will incur a €25 charge.

If payment is not received by the date specified this shall be constituted as a breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances, the cake will be made as close to the order confirmation as possible with no redress or liability on The Menu.

Cancellation, postponement, and alterations

In the event of a cancellation by yourselves, charges are as follows;

Any payments previously made are not refundable.

In the event of a postponement, the payment due remains the same as a cancellation. Subject to availability we will carry the monies paid forward to the new date. Please be aware that we will only do this on one occasion. Any further postponements will be classed as a cancellation.

You may, prior to 8 weeks before the wedding day, or 4 weeks for celebration cakes, amend or cancel your order by providing us with written notice. In the case of alterations, a new order confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new order confirmation has been issued. Should you make any changes after that time there will not be a reduction in the price you pay, even if your new design is cheaper than the original booking.

In the unlikely event that we need to cancel your order, any monies paid will be refunded. The Menu Cakery reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lockouts, riot, hostilities, non-availability of materials or supplies or any other event outside the control of The Menu, and The Menu shall not be liable for any breach of contract resulting from such an event.

The Menu’s liability (both in contract and tort) in respect of defects in goods or services shall be limited to the issue of a credit note in respect thereof or granting a refund or other such compensatory measures as The Menu Cakery, at its discretion, considers appropriate in the circumstances and shall be limited to the value of the goods or services giving rise to the claim.

The Menu shall not under any circumstances be liable for the customer respect of indirect consequential loss or damage or loss of profits, provided always that these conditions do not exclude or restrict The Menu statutory liability for death or personal injury arising from any negligence on The Menu Cakery part or liability imposed by statutory implied terms in Consumer Contracts.